FAQ
How do I stop accepting orders when the kitchen is overwhelmed?
Order hold instructions: manually during peak times or automatically before closing.
Issue
During peak hours the kitchen can't keep up, yet online orders keep coming in. Or an order arrives just before closing that can't be fulfilled.
What's changing
You pause orders for breaks, during peak hours, or automatically before closing, and your customer sees a clear message.
Order hold step by step
Step 1: turn on manual hold
In settings you can toggle the hold 'right away' when the kitchen needs a moment to breathe.
Step 2: set your opening hours
Automatic hold works based on your restaurant's opening hours.
Step 3: choose your margin
Enter how many minutes before closing the system should stop accepting new orders.
Step 4: check the message
Your customer sees a clear message instead of an empty order form.
Tip: ongoing orders
Hold doesn't affect orders that have already been placed.
Tip: resuming orders
You resume orders with the same toggle when the kitchen is ready.