FAQ

How do online orders reach the kitchen?

Kitchen display setup: chef account, tablet, and one-touch order management.

Issue

Online orders mixed with other management features are hard to navigate during rush, and kitchen staff don't have time to dig for details.

What's changing

Dedicated, touch-enabled kitchen display — new orders appear automatically with sound alert and customer wait timer.

Kitchen display step by step

Step 1: create a chef account

Add a staff member with a chef profile that displays orders only.

Step 2: set up a tablet in the kitchen

Log in to the chef profile on the tablet — the interface is touch-optimized, so you don't need special equipment.

Step 3: receive orders

New orders appear automatically with sound alert and customer wait timer.

Step 4: mark dishes ready

Mark dishes and entire orders as ready with one click, and the status updates instantly in the panel.

Tip: clear order cards

Each card shows dishes, variations, add-ons, and customer notes without scrolling.

Tip: when an order arrives

An order reaches the kitchen after payment online or immediately at pickup payment.

Frequently asked questions

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